Cookie Policy
Effective Date: 17 March 2026
1. What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to site owners. Some cookies are essential for the website to function, while others help us understand how visitors interact with our platform.
2. How We Use Cookies
MyDoctors360 uses cookies to authenticate your sessions, remember your language and currency preferences, and (with your consent) analyse how our platform is used so we can improve it. We categorise our cookies into three types: strictly necessary, analytics, and marketing.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions you take, such as logging in or setting your privacy preferences.
| Cookie | Purpose |
|---|---|
sb-*-auth-token | Supabase authentication session — keeps you logged in securely. |
NEXT_LOCALE | Stores your language preference so the site loads in the correct language. |
cookie_consent | Stores your cookie preferences (localStorage) so we respect your choices on subsequent visits. |
3.2 Analytics Cookies (Requires Consent)
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information these cookies collect is aggregated and therefore anonymous.
| Cookie | Provider | Purpose |
|---|---|---|
_ga | Google Analytics (GA4) | Distinguishes unique users by assigning a randomly generated number as a client identifier. |
_ga_* | Google Analytics (GA4) | Used to persist session state and track site usage patterns. |
IP anonymisation is enabled for all Google Analytics data collection, meaning your full IP address is never stored by Google.
3.3 Marketing Cookies (Requires Consent)
Marketing cookies are used to track visitors across websites to allow publishers to display relevant and engaging advertisements. MyDoctors360 does not currently use any marketing cookies. This category is reserved for future advertising campaigns and will be updated if marketing cookies are introduced.
4. How to Manage Cookies
4.1 Via Our Cookie Consent Banner
When you first visit MyDoctors360, a cookie consent banner is displayed. You can accept or decline optional cookies (analytics and marketing) from this banner. Your preferences are saved and respected on all subsequent visits.
4.2 Via Browser Settings
Most browsers allow you to control cookies through their settings. You can typically find these options under “Privacy” or “Security” in your browser preferences. For specific instructions, visit:
- Google Chrome: support.google.com/chrome/answer/95647
- Mozilla Firefox: support.mozilla.org/kb/clear-cookies-and-site-data-firefox
- Safari: support.apple.com/en-gb/guide/safari/sfri11471
- Microsoft Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies
Please note that disabling strictly necessary cookies may prevent you from using certain features of our platform, such as logging in or completing bookings.
4.3 Via Account Settings
If you have a MyDoctors360 account, you can manage your cookie preferences at any time by navigating to Dashboard > Settings > Manage Cookie Preferences.
5. Cookie Duration
Cookies can be either session cookies or persistent cookies:
- Session cookies are temporary and are deleted when you close your browser.
- Persistent cookies remain on your device for a set period or until you manually delete them.
Our specific cookie durations:
- Authentication cookies (
sb-*-auth-token) — persist until you log out or for up to 1 year. - Language preference (
NEXT_LOCALE) — persistent, up to 1 year. - Cookie consent — persistent, stored in localStorage indefinitely until cleared.
- Analytics cookies (
_ga,_ga_*) — up to 2 years (Google Analytics default retention).
6. Third-Party Cookies
Some cookies on our site are set by third-party services that appear on our pages. We do not control the dissemination of these cookies. The third parties that may set cookies through our platform include:
- Google Analytics (analytics.google.com) — analytics cookies to help us understand site usage. Subject to your consent.
- Stripe (stripe.com) — strictly necessary cookies for secure payment processing. These cookies are required for the payment system to function and cannot be disabled.
For information on how these third parties use cookies, please refer to their respective privacy and cookie policies.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We encourage you to revisit this page periodically to stay informed about our use of cookies. The effective date at the top of this page indicates when this policy was last revised.
8. Contact
If you have any questions about our use of cookies or this policy, please contact us at privacy@mydoctors360.com.